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In India, Information Communication Technology (ICT) has emerged during the last decade as the most powerful tool of sustainable human development and inclusive growth. This technology is not the end but is mean to ends like good governance and better quality of service. Recognizing the role of ICTs in lessening the development divide and bringing transparency in Governance, India Post is the unique and most appropriate organization of Central Government for leveraging ICT for empowering Aam Aadmi.
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Progressive use of computers in post offices and their connected network on a single integrated platform presents an opportunity for India Post to take state services to village level and also to retail products and services of other service providers.
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The Government has approved the IT (Information Technology) modernization project of the Department of Posts for computerization of all its Post Offices, Mail Offices, Administrative and other Offices, establishment of IT infrastructure, and development of software applications.
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Computerization and networking of all Post Offices would bring in the following benefits for the Aam Aadmi: [1.] Improve service level for users, increase productivity of the employees and inter-alia raise revenues of the Department; [2.] The Post Office will become the focal point of delivery of Social Security Schemes of the State; [3.] Enable electronic networking of about 1, 30,000 rural Post Offices; [4.] Enable paperless transactions for mail, postal banking and insurance services; [5.] Enable tracking and tracing of accountable articles meant for delivery.
- Setting up of Automated Mail Processing Centres: Automation in mail processing would also help the Department in modernization of mail network, consolidation of sorting activities and expedite mail sorting and delivery. With a view to automate mail sorting, the Department of Post is setting up Automated Mail Processing Centers (AMPCs) in the metro cities.
- Project Arrow: The process of modernization of Post Offices began way back in April 2008 when Project Arrow was launched. The Project envisages up gradation of Post Offices in urban and rural areas both in terms of upgrading and enhancing the quality of service in ‘core areas’ and improving their ‘Look and Feel’. The ‘Look and Feel’ activity focuses on improvement in Branding, Information Technology, Human Resource and Infrastructure.
